Returns & Exchanges
Due to the perishable nature of our fresh, chef-prepared meals, we cannot accept physical returns once a delivery has been dispatched. If you experience an issue with your order, please contact our support team within 24 hours of delivery to discuss a replacement or credit.
Document the Issue
Take clear photos of the packaging and the specific meals in question to help our quality control team evaluate the situation.
Contact Support
Reach out to our customer care specialists via email or phone within 24 hours of receiving your delivery to initiate a claim.
Internal Review
Our culinary and logistics teams will review your submission and the delivery logs to determine the appropriate resolution for your order.
Resolution Delivery
Once approved, a credit to your account or a replacement shipment will be processed to ensure your nutritional goals remain on track.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing